Support and customer follow-up
Support is tied to the real product workflow: downloads, installation, activation, keys, and ongoing local operations. Logged-in customers are guided toward a dedicated portal support area.
Operators can edit this message to guide customers toward support, activation help, or reseller follow-up.
Support model
Customer support is designed around the real product workflow: package delivery, installation guidance, activation readiness, operational dashboard questions, and the existing license/key records already stored in Odoo.
- Logged-in customers can open support tickets linked to their orders or activation keys.
- Operators can review tickets from the CharikaControl backend alongside packages and manual payment records.
- Public visitors can still contact the team through the contact/request-demo page for pre-sales or onboarding questions.
Get help
Sign in to open and track support tickets from the customer portal. If you are still evaluating the product or preparing deployment, use the contact page for pre-sales guidance.